MOVE YOUR CONTACT CENTER TO THE CLOUD AND
EXCEED YOUR CUSTOMER EXPECTATIONS
EXCEED YOUR CUSTOMER EXPECTATIONS
GREATER RESPONSIVENESS
A highly customizable cloud-based contact center solution improves the handling and oversight of communications through a range of agent and supervisor contact center services.
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INCREASED CONTROL
Real-time monitoring and permission-based activity reports bring transparency to agent and contact center performance.
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EFFICIENT HANDLING
Using advanced skill-based routing with automatic call distribution (ACD), callers are directed to the next available agent and the most suitably trained agent available.
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TAILORED SERVICES
UNIVERGE BLUE® ENGAGE offers a broad set of services to streamline the caller experiences and ensure service and staffing levels are sustained.
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AUTOMATE YOUR SALES CYCLE
GAIN INSIGHTS ON EVERY CALL
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